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WCAODS Role Descriptions

Box Office Manager

Committee Member
This role is not a Committee member
Brief Description
Manages the sale/distribution of tickets to members and audience
Knowledge
  • Organisational skills
  • Knowledge of the ticket booking software/system (i.e. TicketSource)
Responsibilities
  • Set up TicketSource accordingly for each show
  • Agree with the Management Committee the date that tickets shall go on sale
  • Arrange complimentary tickets by liaising with:
    • NODA
    • BATS
    • Mayor of Bolton
    • Any other complimentary tickets as authorised by the Committee
  • Take ticket orders from customers over the phone and book on TicketSource, taking card payments where possible
  • During rehearsals or over the phone, take ticket orders from society members and book on TicketSource
  • During the week of show, man the Box Office and take ticket orders from customers in person and book on TicketSource
  • Ensure any ticket payments are collected promptly
  • Inform the Management Committee of any persons owing ticket money to the Society, at the next Committee meeting following the show
  • Deal promptly with any queries relating to the booking of tickets
  • Keep TicketSource up to date (e.g. de-duplicate customers)
  • Order blank ticket stock from TicketSource as necessary
Role signed off
Role is signed off by Committee
Processes
Date Process
When shows announced
Set up on TicketSource and agree date for tickets to go on sale
Once tickets on sale
Book complimentary tickets
Take ticket bookings from members/public
Dress rehearsal
Collect any outstanding payments from members
Performance nights
Man the Box Office, collecting any payments, booking additional tickets and updating TicketSource accordingly
Post-show
Report any unpaid tickets to Committee
Ensure all transactions have been recorded in TicketSource