WCAODS Role Descriptions

House Manager

Committee Member

This role is not a Committee member

Brief Description

Manages all front of house aspects for any performance

Knowledge

Health & Safety regulations
Seating plan for the venue

Responsibilities

Safety of the audience and all members who are front of house
Ensure sufficient staffing of members/helpers for ushers
Attend Committee Meetings and participate in meeting discussions

Role signed off

Role is signed off by Committee

Processes

Date	Process
	Pre-show		Arrange to receive TicketSource Front of House Report by email or in print
	Pre-show		Arrange 3 volunteers to remain in the Hall during the show - one at each fire exit. These members can also be ushers for the audience.
	Pre-show		Ensure there is at least one trained First Aider at each performance
	Pre-show		Locate the Front of House box, which contains three torches, and check torches are working
	Pre-show		Locate the First Aid boxes - one in the kitchen and one on stage - and ensure they are fully stocked
	During tiering set up		Ensure the spaces under the tiering at the rear are kept clear for: - Sound equipment - Bar stock - Stage steps (nearest the front door) - Benches and folding tables Anything else needs to be pushed forward as far as possible under the tiering
	During tiering set up		Seating: once the seats are set out, check the chairs do not touch the metal rails - or they will fall off
	During tiering set up		Seating: attach the numbers and letters to each row (check with the Box Office Manager or the seating plan on the website)
	Performance Nights		Ensure ushers understand the layout of the seating to enable them to show audience members to their seats
	Performance Nights		Check with Box Office Manager if there are any audience members requiring disabled/wheelchair access and, if so, ensure you or an usher mans the back door to guide them
	Performance Nights		In case of seating disputes or misunderstandings, check the Front of House Report which details audience names and tickets
	Performance Nights		At 7:30: - Check with the Box Office Manager whether everyone has arrived and take any tickets for those still to arrive - Notify the Lighting Technician that the show can start - Close the curtains over both entrances/exits
	Performance Nights		During the show: - Make sure the ushers stand at the fire exits - Do not allow anyone else to stand at the fire exits - Show any late-comers to their seats - Bring in the “cast only” car park sign - Put the raffle ticket numbers on the prizes when available - Keep a watchful eye on the audience for mobile phones and for any potential problems
	Performance Nights		At the interval: - Open the curtains over both entrances/exits - Liaise with the bar, refreshments and the Lighting Technician to know when the interval is finishing - Make sure the bar is emptied and the audience are ushered back to their seats - Find a suitable time to read out the raffle winners - usually five minutes before the interval ends - Close the curtains over both entrances/exits
	Performance Nights		At the end of the show: - Open the curtains over both entrances/exits - Turn on all the light switches at the back of the Hall - Give out the raffle prizes - Check everyone leaves safely - Clean up