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WCAODS Role Descriptions

Front of House steward

Committee Member
This role is not a Committee member
Brief Description
Assist the House Manager in front of house (i.e. audience) duties on performance nights
Knowledge
  • Knowledge of seating plan for specific production
  • Prices of programmes, raffle tickets, etc.
  • Health & Safety regulations relating to the venue
  • Location of First Aid boxes and who is the designated First Aid Officer
  • Location of torches
  • Ticket scanning app available on phone or tablet, if possible
Responsibilities
  • Safety and comfort of the audience
Role signed off
Role is signed off by Committee
Processes
Date Process
Performance nights
Arrive by 18:30 and ensure you understand the layout of the seating to enable you to show audience members to their seats
Performance nights
Ascertain from the House Manager whether you are needed to sell programmes/raffle tickets, or usher audience members to their seats
Performance nights
Check with the House Manager whether you need to man the back door to assist any wheelchair users
Performance nights
In case of seating disputes or misunderstandings, refer to the House Manager
Performance nights
During the show:
- Check with the House Manager whether you need to stand at a fire exit
- If necessary, show any late-comers to their seats
- Keep a watchful eye on the audience for mobile phones and for any potential problems
Performance nights
At the interval, assist the House Manager to make sure the bar is emptied and the audience are ushered back to their seats
Performance nights
At the end of the show:
- Check everyone leaves safely
- Help clean up the venue