WCAODS Role Descriptions

Box Office staff

Committee Member

This role is not a Committee member

Brief Description

Mans the Box Office on performance nights

Knowledge

People skills
Basic money skills
Basic understanding of the ticket booking software/system (TicketSource) is desirable
Basic understanding of the payment software (Square) and having the Square app on phone is desirable

Responsibilities

Man the Box Office, handing out prepaid tickets to customers, and taking ticket orders from customers in person with payment by cash (or card if possible)
Note tickets booked on the night and the money paid (using TicketSource if possible)
Return cash box, unused tickets, etc to Box Office Manager and ensure they are given details of all collections/payments

Role signed off

Role is signed off by Committee

Processes

Date	Process
	Performance nights		Arrive 6:30pm latest and set up Box Office: seating plan for the night, prepaid tickets, blank tickets, cash box with float, pen and pad (and if possible laptop/tablet with TicketSource and phone with Square app to take card payments)
	Performance nights		Welcome audience members at Box Office and hand out any prepaid tickets, noting which have been collected on pen/pad
	Performance nights		Take payment for pre-booked (Reserved) tickets, by cash (or Square app if possible) and note customer name and payment type/name on pen/pad or TicketSource
	Performance nights		If Square app not available, take cash or direct any customers making card payments to the Bar
	Performance nights		For customers who have not pre-booked: - Refer to the seating plan for available seats - Write out blank tickets for the seat(s) booked - Take payment by cash or card - Record the booking on pen/pad or TicketSource, noting the customer name, seats booked and payment type
	Performance nights		After 7:30pm, give House Manager any pre-booked tickets which have not been collected and close the Box Office
	Performance nights		After Box Office duties have concluded for the week, return everything to Box Office Manager, together with details of all collections/payment/issues